One comment that stood out for me was Friedman's position on social media. "Social media is the telephone and our content is the conversation. I think it’s as simple as that. We need to be everywhere they are." Friedman goes on to tout MTV's surge in Facebook fans over the last few years, rising from 5 to 68 million fans.
With 27,000,000 pieces of content posted through social media venues (according to a recent AOL/Nielsen study), it's only a matter of time before that telephone call will result in a busy signal.
It's clear that some clutter-cutting methods need to be designed to ensure the messages are reaching their audiences.
The best way to cut through the clutter is to be an engaged participant. It's not a one-way street and the quickest way to turn a customer off is to talk AT them rather than WITH them.
This is something that Friedman agrees with: "It’s not just about putting marketing messages out. It’s making sure our talent is talking and engaging, that our staff is talking and engaging. That two-way dialogue creates a sense of cultural home."